Liberty Military Housing (Liberty), the first employee-owned military housing provider in the country and the largest in the multifamily industry, today announced that it has been recognized with the 2024 SatisFacts National Company Award for the eleventh consecutive year. This prestigious honor recognizes property management companies that demonstrate industry leadership in customer satisfaction and resident experience efforts.
SatisFacts Company Award winners are determined based on resident feedback submitted through its third-party surveying program. In 2024, Liberty earned an overall satisfaction score of 4.78 out of 5.00, with over 45,206 completed resident satisfaction surveys. Additionally, more than 170 Liberty communities were honored with the SatisFacts Property Award, which recognizes customer service initiatives executed at the property level.
We are so thankful to our teams who work tirelessly to create exceptional communities for our nation’s military and their families. Based on the amazing feedback we have received from our residents, their efforts do not go unnoticed! We’re happy to share just a few examples from across our portfolio.
“Ashley Miller was literally awesome. It's a common trend amongst the Liberty staff how committed they are and actually care about tenants. My wife and I PCSd from MCAS Yuma, AZ LMH and it felt so comfortable to transition to the east coast because of the housing quality and staff. Tiffany C. also took great care of us with the signing of documents and pulling us from the waitlist after 6 months. All to say how we feel heard and cared for. Thank you LMH!”
“The move-in process was a breeze. Liberty made my family’s move to our first duty station easy and efficient! I would love to continue working with Liberty through our naval career if I don't buy a house around my duty station. Working with Liberty is like a dream come true, easy, efficient, and beautiful homes!”
“The staff really jumps through hoops to try to meet the clients demands. A perfect example was my very stressful PCS situation. From the time I got orders I had to be in DC in 2 weeks. The only beacon in that very stressful situation was Liberty and their staff. Kaitlyn was amazing and guiding me through the entire process. The staff even stayed late to meet me after hours to give me keys after I drove a uhaul from Camp Lejeune NC to JBAB! Very satisfied with Liberty. They truly make you feel like a celebrity when you walk in the door.”
