Liberty Military Housing (LMH) employee-owners prove once again that their commitment and dedication to resident experience is one of the best in the industry. LMH's overall score from the third-party survey company SatisFacts was 4.62 out of 5.00, with a total of 35,035 completed surveys. This year marks the eighth consecutive year that LMH has received the "Exceptional" award rating from resident feedback.
The SatisFacts survey measures the resident experience from move-in to move-out. Residents score their interaction with office and maintenance staff on a 5-point scale. The SatisFacts Index allows LMH to benchmark resident satisfaction compared to other Public-Private Ventures (PPVs) and conventional multi-family housing companies. LMH then uses the scores to elevate resident satisfaction, retention, and overall community performance.
"The driving tenet of our mission each day is to provide exemplary service to our military families. Our team reviews these surveys and the feedback provided allows us to pivot, adapt, and shift to the changing needs of our residents. Being recognized again as an award-winning company highlights that our team's efforts to exceed expectations do not go unnoticed, and I am proud to work with such a dedicated group of professionals," said Philip J. Rizzo, CEO.
Since 2001, LMH has searched for answers to the pressing question, "How can we honor the sacrifice our families make and provide them the best possible living experience?" To answer that, LMH has leveraged data-driven technology and ongoing relationships with DoD partners to improve the resident experience, streamline maintenance, better train our team members to maintain the homes, and improve the sustainability of each neighborhood in support of the military’s greater mission at home and abroad.
Year after year, more residents are engaging and completing the surveys, which ultimately helps improve the overall experience and quality of life for our military families.