FAQS

When will I be able to enter my home? 

We are assessing each home and will update each family directly about the status of their home, including when they are able to return. At this time, the impacted street is now opened with a few areas cordoned off with fencing and caution tape for the safety of residents and citizens. Liberty is escorting residents who do not have access to their homes so that they can retrieve essential items.

What if I don’t want to return to my home?  

We understand that some residents may choose to relocate and we will assist them with finding a new housing situation that works for their needs, whether it is within Murphy Canyon or another Liberty community, or elsewhere.

How is Liberty communicating with residents? 

Impacted residents receive regular updates about the situation through Red Flag, our emergency response system. As of May 27, 2025, Liberty has sent 31 Red Flag notifications to residents specific to the plane crash. Liberty has sent 2-3 communications to residents daily since the incident and continues to remain in close contact with each family about the situation.

Who do I contact for... 

• For 211/AirBnB support contact:  

  • Airbnb.org | (650) 249-3241  

• Contact the Santo District Office team at santo.help@livelmh.com or (858) 576-2254 for questions on:  

  • Help with a displacement home 

  • Pet questions 

  • Access to my home 

  • Food/refrigeration 

• Contact the EFAC team for questions on:  

  • Support services/Resource questions 

  • Childcare services 

  • Mental health services 

  • Financial assistance 

  • Contact Information:  

    • Brandon Workman, FFSC | Email: brandon.c.workman2.naf@us.navy.mil 

    • David Rose, EFAC Coordinator | Email: david.l.rose1.naf@us.navy.mil | Phone: (619) 722-3387 

    • Annanias Rose, Navy Family Assistance Center Director | Phone: 619 536-3908 

• Contact the National Transportation Safety Board (NTSB) for questions on:  

  • Crash investigation updates