Cindy Sheridan, 15 Years of Dedication to our Military Families
Cindy Sheridan joined Lincoln Military Housing 15 years ago when doors first opened, and LMH assumed management of Military Housing in San Diego. This was an exciting time but, also very crucial time as many new systems, procedures, and policies had to be put in place that did not already exist. Cindy's primary role was to help order materials and supplies and communicate with the new maintenance technicians on maintenance requests. She soon became a valuable resource for residents, District Managers, and Staff throughout the installation. One of the many challenges the team faced early on was developing a system to keep records of service requests and responses. Cindy played an essential role in implementing a system long before there was an operating system to automate this process. She single-handedly changed the way the maintenance department communicated and maintained records.
While she was helping her team become organized and efficient, her true unique skills began to shine. She has a way of communicating that makes everyone feel they are the most important person in her day. She would spend time listening to residents and team members alike to ensure problems both small and large were fixed. Cindy's patience, compassion, and dedication have helped LMH bring its mission to life.
In 2003 Cindy spearheaded the opening of the Call Center. Now after 13 years, Cindy oversees the 24-hour Call Center with over 40 team members. She has fostered a work environment that has aided in the development of an amazing team; she cares, and they care, and it shows. She continues to be a leader in our industry and has established a model that others would like to replicate.
In October 2014, Cindy joined the Toastmaster organization, a leader in communication and development internationally, with over 332,000 members in 15,400 clubs in 135 countries. This organization empowers its members to become effective communicators and leaders. She recently completed the Competent Communicator manual, totaling ten speech projects, earning the designation as a Competent Communicator. On July 1, 2016, she began her term as the new President of the IREM San Diego Toastmasters! Cindy has not only grown with Lincoln Military Housing; she continues to make an impact on our families and team each and every day. Thank you, Cindy, for your continued dedication to our mission.