At LMH, it remains our mission to provide exemplary service. With that in mind, we are always looking for ways we can improve and make our resident’s experience and our communities better.
A recent review of our maintenance process revealed that we’re unable to complete many of our resident-initiated maintenance requests because we don’t have Permission to Enter (PTE) the residence.
PTE is integral to ensuring your maintenance request is handled promptly. PTE means that our maintenance staff is permitted to enter your residence when you're not home.
PTE is important because it allows our maintenance staff to complete your request ticket. It also means that your repair is done quickly, efficiently, and with as little stress to your routine as possible. We know how valuable your time is, and waiting around for a maintenance repair isn’t anyone’s idea of the best way to spend a day.
That’s why we’re pleased to announce that now you have two brand new options for submitting maintenance requests. Download our Resident App to submit your request, upload photos, and track your ticket in real-time.
Granting our maintenance teams PTE means that the time between your ticket and your repair is lessened. We know that you have plenty to do with your day, and when you grant PTE, you don’t have to wait for us. Know that our team will treat your home as if it were their own.
On the app, you’ll be asked if our team members have PTE your home if you’re not present. We believe in our teams and stand by our commitment to creating the best community possible. That’s why our app defaults to allow our maintenance technicians permission to enter your home.
Please understand that if you select No, we will do our best to respond to the request before the end of the next business day. Regardless of whether the PTE is granted or denied, our goal remains the same: to provide you, our residents, with the best possible service as quickly and safely as possible and to have our service technicians respond to the maintenance request before the end of the next business day.
If you’ve given our team PTE, you need to do three simple things:
Make sure all doors are unlocked
Pets need to be in cages (even kittens and puppies!)
Minors under the age of 18 can’t be home alone
Like you, many of us here at Lincoln are veterans and military spouses. We know that you might have concerns about letting maintenance technicians into your home when you’re not there. At Lincoln, each person who joins our team is carefully vetted to ensure the highest quality standards and safety
If you’d like to talk more about PTE, we’re here to listen and answer your questions. As part of the Lincoln community, we support more than just homes.
COVID-19 screening questions remain in place for the safety of our residents, team members, and vendors. Technicians will only visit a home when the resident has responded no to all COVID-19 screening questions.
Our mission remains the same: to provide military families with fantastic homes in vibrant communities.